Refund policy

Thank you for shopping with Studio Plum & Pine. Of course we hope you are satisfied with your order. If you not, we are here to help.

Returns
You have 14 days from the day you receive your package to return products to us.

To initiate a return, please register your return via our online return portal accessible on our website.

Returned items must be:

• Unworn and unused (trying on is allowed);

• Unwashed;

• Complete;

• All original labels and tags intact and attached;

• Items originally delivered in packaging must be returned in their original packaging.

Please return the products securely in a sturdy, waterproof package (preferably in the original packaging) to prevent damage. Any damage or depreciation of value during return shipment is the responsibility of the customer.

Return shipping costs
Return shipping costs are for your account (the customer) unless the product is defective or there was an error on our part. 

Refunds
Once we receive and inspect your returned items, we will process your refund within 14 days. Refunds will be issued to the original method of payment. You will receive a confirmation email when your return is received and your refund is processed.

Exceptions
We do not accept returns on:

• Personalized products;

• Gift cards;

• Gift packaging;

• Hygiene products.

Defective products are handled separately; please contact our support team for assistance.

Additional conditions
For customers outside the EU: please clearly mark your return shipment as "return commercial sample" to avoid customs issues. 

If you buy a discounted bundle and choose to return a part of it, the bundle discount will no longer apply and the refund will reflect the price of the remaining items at their original rate. If you have any questions or need assistance, please contact us at care@studioplumandpine.com.